What we do, and what it costs
A management fee should be a number you can find, not a figure you have to request. Ours is on this page: the rate for each plan, the handful of charges that can apply on top, and what we will never bill you for. There is no hourly rate. Anything beyond your plan is quoted before we start, so the first you hear of a cost is never an invoice.
We offer two ways to be managed. Essentials is for groups that run their own meetings and arrange their own maintenance, and want the accounting, secretarial and insurance work handled behind them. Full Service is for groups that want all of it handled. Both come with a designated manager and both are covered by the same written guarantee.
These figures apply wherever we manage. They are also in the free guides we hand every committee that asks, so a quote from us can be checked against a published schedule rather than taken on trust.
The fees, in full
Essentials
$195 per unit, per year, ex GST
Your group runs its own meetings and arranges its own maintenance; we handle the accounting, secretarial and insurance work behind it. A 34% discount on Full Service, and no meeting fees: you run your own meetings with an AGM kit from us.
Full Service
$295 per unit, per year, ex GST
We handle everything: accounting, secretarial, meetings, insurance and maintenance. Meeting fees are priced on application, depending on your needs.
- Additional services beyond your plan are quoted before we start, to suit what you need. There is no hourly rate.
- An overdue account notice is $20, and referral to debt recovery is $45. Both are billed to the owner who has not paid, not to the corporation.
- Producing and lodging the corporation’s tax return, if it needs one, is $295.
- There are no photocopying, postage or bank charges, no hidden commissions, no exit fees and no lock-in contract. No agreement runs longer than two years.
That is the whole schedule. The same numbers, printable and side by side, are in the comparison sheet (PDF, 2 pages).
What each plan includes
Where Essentials shows words instead of a tick, that is the work your group keeps doing itself, and what we supply to make it easier.
Designated manager
- Essentials
- Included
- Full Service
- Included
Accounting and finances
Collect and bank levies and other amounts due; pay accounts and outgoings; prepare annual statements, budget and Trust Account audit
- Essentials
- Included
- Full Service
- Included
Maintenance (using RAA Trade Assist services)
Advise and arrange for maintenance, repair and replacement of common property
- Essentials
- Instead: list of recommended contractors supplied
- Full Service
- Included
After-hours emergency service
- Essentials
- Included
- Full Service
- Included
Meetings
Prepare and distribute notices
- Essentials
- Included
- Full Service
- Included
Attend meetings and assist the Presiding Officer in the conduct of meetings
- Essentials
- Instead: your Secretary writes the minutes and Acacia supplies an AGM kit including proforma minutes
- Full Service
- Included
Post minutes to owners within 7 days
- Essentials
- Included
- Full Service
- Included
Insurance
Place and renew insurances, and have any claim promptly processed
- Essentials
- Included
- Full Service
- Included
Clerical
Deal promptly with correspondence and Search statement requests; keep records secure and confidential
- Essentials
- Included
- Full Service
- Included
Protection
Service Guarantee
- Essentials
- Included
- Full Service
- Included
Information
Owners’ kit, including information booklets
- Essentials
- Included
- Full Service
- Included
Newsletters
- Essentials
- Included
- Full Service
- Included
Telephone support
- Essentials
- Included
- Full Service
- Included
Website
- Essentials
- 40+ pages of indexed help, plus our curated knowledgebase accessible using our chatbot, Canopy
- Full Service
- 40+ pages of indexed help, plus our curated knowledgebase accessible using our chatbot, Canopy
| Services provided | Essentials | Full Service |
|---|---|---|
| Designated manager | Included | Included |
| Accounting and finances | ||
| Collect and bank levies and other amounts due; pay accounts and outgoings; prepare annual statements, budget and Trust Account audit | Included | Included |
| Maintenance (using RAA Trade Assist services) | ||
| Advise and arrange for maintenance, repair and replacement of common property | Instead: list of recommended contractors supplied | Included |
| After-hours emergency service | Included | Included |
| Meetings | ||
| Prepare and distribute notices | Included | Included |
| Attend meetings and assist the Presiding Officer in the conduct of meetings | Instead: your Secretary writes the minutes and Acacia supplies an AGM kit including proforma minutes | Included |
| Post minutes to owners within 7 days | Included | Included |
| Insurance | ||
| Place and renew insurances, and have any claim promptly processed | Included | Included |
| Clerical | ||
| Deal promptly with correspondence and Search statement requests; keep records secure and confidential | Included | Included |
| Protection | ||
| Service Guarantee | Included | Included |
| Information | ||
| Owners’ kit, including information booklets | Included | Included |
| Newsletters | Included | Included |
| Telephone support | Included | Included |
| Website | 40+ pages of indexed help, plus our curated knowledgebase accessible using our chatbot, Canopy | 40+ pages of indexed help, plus our curated knowledgebase accessible using our chatbot, Canopy |
Our Service Guarantee
We are accountable to our members for the work we do, so we put our commitments in writing and attach a remedy you can claim. Eight commitments, and the same remedy for every one of them.
How we respond
- Phone calls returned by the end of the next business day.
- Emergency maintenance actioned the same day.
- Ordinary maintenance actioned within five business days.
- Programmed maintenance actioned within 21 days of the agreed date.
- Minutes of meetings delivered within seven days.
Your agreement
- A maximum agreement term of two years.
- No exit fees, at any time, for any reason.
- Your agreement is never assigned to another manager.
If we fall short on any of these, we credit one month’s management fee.
Claims are made in writing within 30 days of the shortfall.
Service Guarantee v2.0, effective 1 Aug 2026. Full terms are set out in your management agreement, and the guarantee itself is a one-page PDF you can keep.
Want a quote for your building?
Tell us the number of units and which plan suits, and we will confirm the figure. The rate is the rate; the conversation is about which plan fits.